Terms & Conditions

How to Book

Bookings can be made: –
Online at canonteignfalls.co.uk
By telephone +44 (0)1647 252434
In person at the Canonteign Falls Reception Desk.


Prices are inclusive of any applicable taxes and there are no surcharges whatsoever.  Once you have paid, we will not increase the price of your tickets.

Prices displayed on our website are subject to change without notice.

How to Pay

We accept all major credit cards.


For all bookings made online or over the ‘phone you will receive an email confirmation. This email serves as a ticket for your visit or event and should be brought on the day as proof of purchase.  If you lose the email another confirmation can be sent to you.  Please call +44 (0)1647 252434 for advice.  In the event that you attend the Falls without your email confirmation you will be asked for either (a) your booking reference number (visible on the screen as you book or on the confirmation email), or (b) your postcode.  Canonteign Falls does not issue tickets for visits or events (unless purchased in cash and in person at the Reception Desk).

Data Protection

When booking a visit or for an event your details will be held on our database so that we can contact you regarding your booking. You will also be offered the option of joining our mailing list to receive information about future events at Canonteign Falls.  Data is collected and held in accordance with the Data Protection Act 1988.  It will not be passed on to third parties.

Cancellation (by Canonteign Falls)

If your visit or the event is cancelled by Canonteign Falls, you will be given a choice of postponing your visit to a later date (subject to availability) or a full refund will be issued.

Refunds and cancellations (by the visitor)
Unfortunately we cannot issue any refunds for cancellations.   However, we allow customers to amend tickets ‘x’ days ahead of their visit/the event subject to availability. 

Online Bookings

Once purchased, online tickets may not be used in conjunction with any other offer.  No ticket may be resold.  Any discounts or offers online are available for limited quantities and periods only.  Please bring along your booking reference number and/or email print out.  Prices are correct at the time of going to press and are subject to change without notification. 

Canonteign Falls Shop and Café Promotions

For all promotions in the Canonteign Falls Shop and Café the following terms and conditions apply: –

One discount per transaction. 

One discount per customer.  

Cannot be used with any other offer. 

No photocopies permitted. 

Vouchers must be used within stated expiry time. 

Vouchers are not for resale. 

Canonteign Falls is not responsible for loss or damage of vouchers. 

Canonteign Falls has the right to amend the terms and conditions or terminate the promotion.

Who We Are 

Canonteign Falls Limited is a company registered in England and Wales under number 8548931 whose registered office is Delavale House, PO Box 585, High Street, Edgware, Middlesex HA8 4DU UK. 

Your Undertakings and Warranties 

You warrant that the information given on your order form is complete and accurate. By using the website, you agree to keep your password and account details confidential, and to take all reasonable measures to prevent unauthorised access to your account. You are responsible for all actions that occur in relation to your account.


By signing up for an account or ordering from the website you agree to accept and abide by these terms and conditions. The terms and conditions are subject to change at any time. It is your responsibility to check the terms and conditions regularly in case there are any changes (particularly before making any purchase).

Limitation of Liability 

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the tickets ordered by you in the relevant transaction. However nothing in these terms and conditions shall exclude or limit Canonteign Falls Limited’s  liability for death or personal injury as a result of Canonteign Falls Limited’s negligence.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction 

These terms shall be governed by and construed in accordance with English Law and you agree to submit to the exclusive jurisdiction of the English courts.