FAQs
Do we pre-book our tickets?
We strongly advise booking tickets online before you visit during peak times such as holidays and bank holidays. We reserve the right to turn unbooked visitors away if we are at maximum capacity.
Please book tickets for all our special ticketed events through out the season.
Annual members do not have to book their visit.
Is the site pushchair friendly?
Due to the steep and undulating terrain, the waterfall walk is not pushchair friendly. However in fine weather, the walk around Lily lake is suitable for all-terrain buggy’s. You can hire baby carriers in the shop for £3 so little ones can enjoy the excitement of the waterfall walk.
Can we change our booking?
Yes. If you to set up an account with us bookings can easily be amended/ cancelled by you up to two hours before you travel. If you are unable to change your booking yourself please email info@canonteign.com or ring reception on 01647 252434 so we can amend this for you.
What happens if we miss our arrival slot?
Firstly, don’t worry. Our friendly team on admissions will do everything they can to accommodate you. In most cases, you will be able to enter when you arrive.
What happens if the Estate is closed due to bad weather?
You will be emailed on the day in case of bad weather closure and offered an alternative date to visit or a full refund. In cases of bad weather check the website before you travel
Do you accept cash?
No. We operate on a card-only basis
Is there a time limit on my time at the falls?
No, you are welcome to stay all day.
How much is it to enter?
All prices can be found on our website here
At what age do you charge for a child entry?
We charge from age 4-15. Children under fours are subject to free entry.
Is the café free entry?
We are happy to offer free entry to the café and shop
Can I get coeliac/gluten-free food?
Yes, Gluten-Free and Vegan options are available.
Can I bring a picnic?
You are very welcome to bring a picnic and our café and snack bar are open for any additional food or drink you may need during your visit.
Do you have picnic tables?
Yes, there are plenty of outdoor seating options .
Is there indoor seating if it is raining?
Yes we have indoor seating in our cafe.
Are you wheelchair friendly?
Unfortunately, due to the nature of the terrain, we are not wheelchair friendly but please do contact reception for details on wheelchair accessibility. We offer free entry for all wheelchair users and their carers. An accessible toilet is available across a gravel courtyard and free blue badge parking is available near the entrance.
Is car parking free?
Yes
Will there be hand sanitiser on-site?
Yes, we have hand sanitiser at various stations.
Is there a limit to capacity?
We have an online booking system to manage visitor numbers during busy times. Please book your ticket or timeslot online before you travel during holidays to avoid disappointment, as we do reserve the right to turn unbooked visitors away if we are at capacity.
What footwear should I wear?
Please wear sturdy shoes suitable for walking.
Is the waterfall walk steep?
Yes! The waterfall walk takes you to the top of England’s highest manmade waterfall so it is steep and undulating terrain. We have given you plenty of benches and viewpoints along the route but sturdy walking shoes are a must. The walk gets steep after your reach the base of the Lady Exmouth Waterfalls. Here 90 original Victorian steps take you up to our Fern garden, where you can catch your breath before the final summit to the top Lady Exmouth Waterfalls. The views from the top make the climb worth it!
What are my options if the waterfall walk is too steep?
We know the waterfall walk may be too steep for some people. You can still walk to our first waterfall, the incredibly picturesque Clampitt Falls, and visit the base of our stunning Lady Exmouth Waterfalls, plunging 70m into ancient woodland. If the waterfall walk is too challenging, we also have seven lakes with walking routes around them. Our Lower lakes offer a beautiful alternative walk which is much more gentle, here you will see our standing stones and poetry Oak tree along with butterfly meadows and other wildlife. Our friendly team on admissions will chat this through with you when you arrive. Map boards are placed around the estate to help guide you.
Are dogs allowed?
Yes, dogs are welcome free of charge but must remain on the lead for the safety of our wildlife. We have water bowls and treats available for your four-legged friends.