FAQs
Do we need to pre-book our tickets?
For a seamless experience, we recommend pre-booking your tickets online, especially during peak times like holidays and bank holidays. Please note that visitors without a booking may be turned away if we reach maximum capacity in our car parks. Special ticketed events throughout the season also require booking, but annual members enjoy the privilege of spontaneous visits without any requirement to book.
Is the site pushchair friendly?
Due to the steep and undulating terrain, the waterfall walk is not pushchair-friendly. However, in fine weather, the walk around Lily Lake is accessible by all-terrain buggies. We advise you to bring along your baby carriers or you have the option to hire one from our admissions desk for £3. We can look after prams/ pushchairs on-site.
Can we change our booking?
Yes. If you have booked online, if you set up an account, bookings can easily be amended up to two hours before you travel. If you are unable to change your booking yourself please email info@canonteign.com or ring reception on 01647 252434 so we can amend this for you.
What happens if we miss our arrival slot?
Firstly, don’t worry! Our friendly admissions team will do everything they can to accommodate you. In most cases, you will be able to enter when you arrive.
What happens if the Estate is closed due to bad weather?
You will be emailed on the day in case of bad weather closure and offered an alternative date to visit or a full refund. In cases of bad weather please check the website before you travel
Do you accept cash?
We operate on a card-only basis
Is there a time limit on my time at the falls?
Once you have entered the estate, you’re welcome to stay all day. The walks close one hour before estate closure. On average people visit for 2-3 hours but you can easily spend all day if you have the time.
How much is it to enter and do you offer a Blue Light/ NHS discount?
All prices can be found on our website here, we offer a concession rate ticket to Blue Light card holders and NHS staff with proof at admissions.
At what age do you charge for a child’s entry?
We charge for ages 4-15. Children under 4 are free entry.
Is Canonteign Kitchen free entry?
Yes ! We are happy to offer free entry to the café and shop.
Can I get coeliac/gluten-free food?
Yes, Gluten-Free and Vegan options are available in the cafe.
Can I bring a picnic?
You are very welcome to bring a picnic and our café and snack bar are open for any additional food or drink you may need during your visit, there are plenty of outdoor seating options for picnics. We do not permit the use of camping stove, BBQs or other mobile cooking devices.
Is there indoor seating if it is raining?
Yes, we have indoor seating in our cafe, with a fire for when it is cold be we recommend you come prepared for the weather!
Are you wheelchair Accessible?
Unfortunately, due to the nature of the terrain, we are not very wheelchair accessible, but please contact reception for details on wheelchair accessibility as we are very happy to help as much as we can if you are visiting and have accessibility needs. We offer free entry for all wheelchair users and their carers. An accessible toilet is available across a gravel courtyard and free blue badge parking is available near the entrance. For more details click here .
Is car parking free?
Yes
Is there a capacity limit?
We have an online booking system to manage visitor numbers during busy times. Please book your ticket or timeslot online before you travel during holidays to avoid disappointment, as we do reserve the right to turn unbooked visitors away if we are at capacity.
What footwear should I wear?
Please wear sturdy shoes suitable for walking.
Is the waterfall walk steep?
Yes! The waterfall walk takes you to the top of England’s highest manmade waterfall so it is steep and undulating terrain. We have given you plenty of benches and viewpoints along the route, but sturdy walking shoes are a must. The walk gets steep after you reach the base of the Lady Exmouth Waterfalls. Here 90 original Victorian steps take you up to our Fern garden, where you can catch your breath before the final summit to the top of Lady Exmouth Waterfalls. The views from the top make the climb worth it!
What are my options if the waterfall walk is too steep?
Recognising that the waterfall walk might pose a challenge for certain individuals, there are alternative scenic options available. You can stroll to our initial waterfall, the picturesque Clampitt Falls, and explore the base of the magnificent Lady Exmouth Waterfalls, cascading 70m into ancient woodland. Additionally, we boast seven lakes with pretty walking routes. The Lower lakes provide a serene and more easily navigable alternative, showcasing our standing stones, poetry Oak tree, butterfly meadows, and diverse wildlife. Our friendly team on admissions will chat through our different routes when you arrive. Map boards are placed around the estate to help guide you.
Can you Swim in the lakes?
We do not allow swimming in our lakes, due to the natural sediment build up it is dangerous and not permitted.
Do you allow Drones?
We do not permit drones on the estate.
Are dogs allowed?
Yes, dogs are welcome free of charge but must remain on the lead for the safety of our wildlife. We have water bowls and treats available for your four-legged friends.