FAQs 


Do we pre-book our tickets?

Yes you can buy tickets online before you travel. Click the orange Book Now button on the website. Annual members will be required to book their visiting time slot before travel. Under 5s will need to be booked for a free visiting slot.


Can we change our booking?

Yes to offer you the maximum flexibility at this time we encourage you to set up an account with us. This will allow you to alter or cancel your booking up to two hours before you travel. If you are unable to change your booking yourself please email info@canonteign.com or ring reception on 01647 252434 so we can amend this for you.


What happens if we miss our arrival slot?

Firstly, don’t worry. Our friendly team on admissions will do everything they can to accommodate you. In most cases, you will be able to join the next available booking slot. If you know you will be delayed or late you can always ring reception on 01647 252434. Finally, if you sign up for an account with us it gives you the flexibility to alter or cancel your booking up to 2 hours before you arrive.


What happens if the Estate is closed due to bad weather?

You will be emailed on the day in case of bad weather closure and offered an alternative date to visit or a full refund.


Do you accept cash?

We are now operating on a card only basis 


Is there a time limit on my time at the falls?

No, you are welcome to stay all day.


How much is it to enter?

All prices can be found on our website here


At what age do you charge for a child entry?

We charge from age 5-15. Children under five are subject to free entry.


Can I bring my pram or pushchair?

In dry weather, it is possible to walk around the Lily Lake and up to the playgrounds with an all-terrain pram or pushchair but it is not possible to take a pram on the waterfall walk. For hygiene reasons we no longer have baby carriers available to hire so do bring these if you have one.


Is the shop open?

Yes, but only for essential items and it can only be accessed as you exit.  Face masks must be worn indoors for everyone 11+ years unless medically exempt.

(Please be advised there is no free entry to the shop at this time.)


Is the café still open?

Yes, the café and outdoor snack bar are open serving a takeaway menu of local food and refreshments. 
(However, please be advised there is no free entry to the café at this time.)


Can I still get coeliac/gluten-free food?

Yes, Gluten-Free and Vegan options are available.


Are your toilets open? 

Yes, our toilets are open and part of our one – way system. Face coverings will be required inside for those over 11 years of age unless medically exempt.


Can I bring a picnic?

You are very welcome to bring a picnic and are café and snack bar is open for any additional food or drink you may need during your visit.


Do you have picnic tables?

Yes, there are plenty of outdoor seating options available all arranged at a social distance.


Is there any indoor seating if it is raining?

No, currently there are no indoor seating options open in line with government guidelines.


Are the Children’s play areas open?

Yes, both with hygiene stations’


Are the trampolines open?

Yes, but please adhere to the social distance guidelines.


How will you manage the social distancing measures?

We have implemented a one-way system with plenty of signage and floor markings in high footfall areas.


Will staff be wearing masks?

As an outside attraction staff will remain socially distanced and follow strict hygiene policy so will not be wearing a mask, but we have added sneeze screens in all indoor staff areas for everyone’s protection. All visitors age 11 + years will be required to wear a mask in the shop, cafe and toilets unless medically exempt.


Will you keep the 2 metre rule or reduce to 1 metre?

We will maintain 2m wherever we can.


Are you wheelchair friendly?

Unfortunately, due to the nature of the terrain, we are not wheelchair friendly but please do contact reception for details on wheelchair accessibility. We offer free entry to the shop, cafe and courtyard areas for all wheelchair users and their carers. An accessible toilet is available across a gravel courtyard and free disabled parking is available near the entrance. If you are visiting please book your visiting slot before travel.


Is car parking free?

Yes


Will there be hand sanitiser on-site?

Yes, we have hand sanitiser at various stations.


Is there a limit to capacity?

We are opening with a brand new online booking system to manage visitor numbers during busy times. Please book your ticket or timeslot online before you travel.


What footwear should I wear?

Please wear sturdy shoes suitable for walking.


Are dogs allowed?

Yes, dogs are welcome free of charge but must remain on the lead for the safety of our wildlife. We have water bowls and treats available for your four-legged friends.