FAQs 

Do we pre-book our tickets?

We highly advise booking tickets online during peak times such as holidays and bank holidays to avoid disappointment. As well as for our special ticketed events Annual members will be required to book their visiting time slot before travel.  Outside of holiday time we will accept walk – in visitors.

Is the site pushchair friendly?

Due to the steep and undulating terrain, the waterfall walk is not pushchair friendly. However in fine weather, the walk around Lily lake is suitable for all-terrain buggy’s. You can hire baby carriers in the shop for £3 so little ones can enjoy the excitement of the waterfall walk.

Can we change our booking?

Yes to offer you the maximum flexibility at this time we encourage you to set up an account with us. This will allow you to alter or cancel your booking up to two hours before you travel. If you are unable to change your booking yourself please email info@canonteign.com or ring reception on 01647 252434 so we can amend this for you.

What happens if we miss our arrival slot?

Firstly, don’t worry. Our friendly team on admissions will do everything they can to accommodate you. In most cases, you will be able to join the next available booking slot. If you know you will be delayed or late you can always ring reception on 01647 252434. Finally, if you sign up for an account with us it gives you the flexibility to alter or cancel your booking up to 2 hours before you arrive.

What happens if the Estate is closed due to bad weather?

You will be emailed on the day in case of bad weather closure and offered an alternative date to visit or a full refund.

Do you accept cash?

We are now operating on a card only basis 

Is there a time limit on my time at the falls?

No, you are welcome to stay all day.

How much is it to enter?

All prices can be found on our website here

At what age do you charge for a child entry?

We charge from age 5-15. Children under five are subject to free entry.

Is the café open?

Yes, the café and outdoor snack bar are open serving local food, refreshments and Barista Coffee. (We are happy to be able to offer free entry to the café and shop again)

Can I get coeliac/gluten-free food?

Yes, Gluten-Free and Vegan options are available.

Can I bring a picnic?

You are very welcome to bring a picnic and our café and snack bar are open for any additional food or drink you may need during your visit.

Do you have picnic tables?

Yes, there are plenty of outdoor seating options .

Is there any indoor seating if it is raining?

Yes we have indoor seating open in our cafe.

How will you manage the social distancing measures?

We have implemented a one-way system with plenty of signage and floor markings in high footfall areas we are keeping this in place for the 2021 season.

Will staff be wearing masks?

As an outside attraction staff will remain socially distanced and follow strict hygiene policy so will not be wearing a mask unless serving food. We have added sneeze screens in all indoor staff areas for everyone’s protection. The safety of staff and visitors remains our top priority so we will encourage the use of face coverings in indoor settings in light of rising infections.

Are you wheelchair friendly?

Unfortunately, due to the nature of the terrain, we are not wheelchair friendly but please do contact reception for details on wheelchair accessibility. We offer free entry to the shop, cafe and courtyard areas for all wheelchair users and their carers. An accessible toilet is available across a gravel courtyard and free disabled parking is available near the entrance. If you are visiting please book your visiting slot before travel.

Is car parking free?

Yes

Will there be hand sanitiser on-site?

Yes, we have hand sanitiser at various stations.

Is there a limit to capacity?

We have a new online booking system to manage visitor numbers during busy times. Please book your ticket or timeslot online before you travel during holidays to avoid disappointment.

What footwear should I wear?

Please wear sturdy shoes suitable for walking.

Is the waterfall walk steep?

Yes! The waterfall walk takes you to the top of Englands highest manmade waterfall so it is steep and undulating terrain. We have given you plenty of benches and views points along the route but sturdy walking shoes are a must. The walk gets steep after your reach the base of the Lady Exmouth Waterfalls. Here 90 original Victorian steps take you up to our Fern garden, where you can catch your breath before the final summit to the top Lady Exmouth Waterfalls. The views from the top make the climb worth it!

What are my options if the waterfall walk is too steep?

We know the waterfall walk maybe too step for some people. You can still walk to our first waterfalls the incredibly picturesque Clampitt Falls and visit the base of our stunning Lady Exmouth Waterfalls, plunging 70m into ancient woodland. If the waterfall walk is too challenging we also have seven lakes with walking routes around them. Our Lower lakes offer a beautiful alternative walk which is much more gentle, here you will see our standing stones and beautiful poetry Oak tree along with butterfly meadows and other wildlife. Our friendly team on admissions will chat this through to you when you arrive and give you a walking map of the estate.

Are dogs allowed?

Yes, dogs are welcome free of charge but must remain on the lead for the safety of our wildlife. We have water bowls and treats available for your four-legged friends.