Privacy Policy

Who we are

In this privacy policy references to “we”, “us” and “our” are to Canonteign Falls Limited (“Canonteign Falls”).  References to “our Website” or “the Website” are to

Information collected and its use

The information we collect via the Website may include:

  • Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc. 
  • In order to process credit or debit card transactions effectively it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA).  Such information will not be transferred out of the EEA for any other purpose. 
  • Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers). 
  • Your IP Address.  This is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website. 
  • Data recorded by the Website which allows us to recognise you and your preferred settings.  This saves you from re-entering information on return visits to the site.  Such data is recorded locally on your computer through the use of cookies.  Most browsers can be programmed to reject or warn you before downloading cookies.  Information regarding this may be found in your browser’s ‘Help’ facility. 

We do not store any credit card details.

What we do with your information 

Any personal information we collect from the Website will be used in accordance with the Data Protection Act 1998 and other applicable laws.  The details we collect will be used:

  • To process your order & to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service).
  • In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase. 

We may need to pass the information we collect to other companies for administrative purposes.  We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us.  Third parties will not be allowed to use your personal information for their own purposes. 

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit.  This information is used to make the site work as you expect it to.  It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia – all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for.  If you would like any more information, please get in touch.

Shopping BasketPHPSESSIDThis cookie is used to keep track of what items are in a user’s shopping basket.
Google Analytics_ga
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Read Google’s overview of privacy and safeguarding data
New Relic__cfduidThis cookie is used to collect information about visitor’s experience of the site in terms of performance.  This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas.
Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you.  In order to receive such information please send your contact details including address to the following address:
Canonteign Falls Limited 

Christow, Exeter, Devon
EX6 7RH 

Other websites

This privacy policy only covers this Website.  Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

Modern Slavery Policy

Canonteign Falls Modern Slavery Policy

Canonteign Falls is committed to preventing modern slavery and human trafficking in all its activities and supply chains. We acknowledge our responsibility to be vigilant and take steps to eliminate slavery and human trafficking in our business and wider supply chain. This policy outlines our commitment to tackling modern slavery and sets out the actions we will take to ensure compliance with relevant legislation.

Modern slavery is defined as the recruitment, movement, harbouring or receiving of children, women or men through the use of force, coercion, abuse of vulnerability, deception or other means for the purpose of exploitation. It is a crime under the Modern Slavery Act 2015 and includes holding a person in a position of slavery, servitude forced or compulsory labour, or facilitating their travel with the intention of exploiting them soon after

  1. Policy Statement

Canonteign Falls prohibits the use of forced or compulsory labour, human trafficking, and any other form of modern slavery within our operations and supply chains. We are committed to conducting business ethically and ensuring that our employees, suppliers, and partners share the same commitment.

Responsibility for the policy

Canonteign Falls has overall responsibility for ensuring this policy complies with our legal and ethical obligations and that all those under our control comply with it. Management at all levels are responsible for ensuring those reporting to them  comply with this policy and are given regular training on it and the issue of modern slavery in supply chains.

  1. Scope

This policy applies to all employees, contractors, suppliers, and any other parties associated with Canonteign Falls. It encompasses all aspects of our operations, including but not limited to recruitment, employment, procurement, and partnerships.

  1. Compliance with Legislation

Canonteign Falls will comply with all applicable laws and regulations related to modern slavery, including but not limited to the Modern Slavery Act 2015 or any other relevant legislation in force.

  1. Due Diligence and Risk Assessment

We will conduct risk assessments to identify and assess potential risks of modern slavery within our operations and supply chains. This includes evaluating the practices of suppliers, contractors, and partners to ensure they align with our commitment to eradicating modern slavery.

  1. Supplier Engagement

Canonteign Falls will seek to work with suppliers and contractors who share our commitment to preventing modern slavery. Our contracts and agreements will include provisions that require compliance with anti-slavery and human trafficking laws.

  1. Training and Awareness

We will provide training to employees, contractors, and other relevant parties to ensure awareness and understanding of the risks and indicators of modern slavery. This training will empower individuals to report any concerns promptly.

  1. Reporting and Whistleblowing

Canonteign Falls encourages the reporting of any concerns related to modern slavery. We have confidential channels for reporting, and whistleblowers will be protected from retaliation. Reports will be thoroughly investigated, and appropriate action will be taken.

  1. Continuous Improvement

Canonteign Falls is committed to continuous improvement in its efforts to combat modern slavery. We will regularly review and update this policy, conduct risk assessments, and implement measures to enhance our approach to eradicating modern slavery.

  1. Communication

This policy will be communicated to all employees, suppliers, and relevant stakeholders. It will also be made available to the public through our website.

  1. Approval and Review

This Modern Slavery Policy has been approved by Kate Baylis, and it will be reviewed annually to ensure its effectiveness and relevance.

Canonteign Falls is committed to a slavery-free world and will take all necessary steps to achieve this goal.