FAQs

Do we need to pre-book our tickets?

There is no need to pre-book tickets we are a 90-acre site with huge amounts of outdoor space so there is no limit on capacity.

What footwear should I wear?

Please wear sturdy shoes suitable for walking.

Are dogs welcome?

Yes, dogs are welcome free of charge but must remain on a lead for their safety and that of our wildlife.

Is there a time limit on my time at the falls?

No, you are welcome to stay all day.

How long does it take to walk around the Estate?

We suggest 2-3 hours will take you around the main walks but with playgrounds and picnic areas to explore you can make a day of it.

How much is it to enter?

All prices can be found on our website www.canonteignfalls.co.uk

At what age do you charge for a child entry?

We charge from 5-18. Children under five are subject to free entry.

Are the walks suitable for a pushchair?

In dry weather, it is possible to walk around the lily lake and up to the playgrounds with an all-terrain pram or pushchair but it is not possible to take a pram on the waterfall walk so we suggest you bring baby carriers or a backpack. For hygiene reasons we no longer have baby carriers available to hire.

Is the shop open?

Yes, it can be accessed as you leave the estate as part of our Covid Secure one way system.

Is the café still open?

Yes, the café is open severing a local menu of takeaway food, sandwiches, daily lunch boxes, pasties, sausage rolls, crisps, traybakes, and refreshments. 

(However, please be advised there is no free entry to the café at this time to maintain Covid- 19 regulations. Cafe cards can be applied for giving free access to the shop and cafe Mon- Fri)

Do you have coeliac/gluten-free and vegan food options?

Yes, Gluten-Free and Vegan options are available.

Do I get an extension to my annual pass for the time you have been closed?

Yes, memberships will be extended to take into consideration mandatory government closures

Are your toilets open? 

Yes, our toilets are open and part of our one - way system.

Can I bring a picnic?

You are very welcome to bring a picnic and our café and snack bar is always open for any additional food or drink you may need during your visit.

Do you have picnic tables?

Yes, there are plenty of outdoor seating options available all arranged at a social distance.

Is there any indoor seating if it is raining?

Currently, there are no indoor seating options open in line with government guidelines.

Are the Children’s play areas open?

Yes, both with hygiene stations

Are the trampolines open?

Yes, but please adhere to the social distance guidelines.

How will you manage the social distancing measures?

We have implemented a one-way system with plenty of signage and floor markings in high footfall areas. Our measures are constantly reviewed and updated to ensure maximum safety.

Will staff be wearing masks?

As an outside attraction staff will remain socially distanced and follow strict hygiene policy so will not be wearing a mask, but we have added sneeze screens in all indoor staff areas for everyone’s protection.

Will you keep the 2 metre rule or reduce to 1 metre?

We will maintain 2 m wherever we can.

Are you wheelchair friendly?

Unfortunately, due to the nature of the terrain, most of the walks are not wheelchair friendly although our friendly staff we will be happy to help direct you to areas you can access safely. 

Is car parking free?

Yes

Will there be hand sanitiser on-site?

Yes, we have hand sanitiser at various stations.

Is there a limit to capacity?

We currently have no limit on entry but this will be continually reviewed (Canonteign Falls is a 90acre estate with plenty of room for people to social distance in.)

I am scared of heights will I be ok at the top of the waterfall?  

The walk up to the falls although steep meanders up through woodland so the only place you feel high up is at the top of lady Exmouth falls, the viewing platform is surrounded by railings so it is quite safe and you are able to stand right back from the edge if you feel uncomfortable. The view is breathtaking. 

Are their rest places on route to the top?

Yes there are benches at regular intervals on the path to the top so you can rest catch your breath and take in the surroundings.

Is the walk suitable for Children?

Although steep in some places the walk offers a fun day out for the whole family, with bridges, streams, fairies, bug sculptures and willow animals to spot along the way.