FAQs 

Do we need to pre-book our tickets?

There is no need to pre-book tickets we are a 90-acre site with huge amounts of outdoor space so there is no limit on capacity.

What footwear should I wear?

Please wear sturdy shoes suitable for walking.

Are dogs still allowed?

Yes, dogs are welcome free of charge but must remain on the lead for the safety of our wildlife.

Is there a time limit on my time at the falls?

No, you are welcome to stay all day.

How much is it to enter?

All prices can be found on our website www.canonteignfalls.co.uk

At what age do you charge for a child entry?

We charge from 5-18. Children under five are subject to free entry.

Can I bring my pram?

In dry weather, it is possible to walk around the lily lake and up to the playgrounds with an all-terrain pram or pushchair but it is not possible to take a pram on the waterfall walk. For hygiene reasons we no longer have baby carriers available to hire.

Is the shop open?

Yes, but only as you exit.  Face masks must be worn in the shop from teh 24th July.

(Please be advised there is no free entry to the shop at this time.)

Is the café still open?

Yes, the café is open severing a limited menu, which you can find on our website. 

(However, please be advised there is no free entry to the café at this time.)

Can I still get coeliac/gluten-free food?

Yes, Gluten-Free and Vegan options are available.

Do I get an extension to my annual pass for the time you have been closed?

Yes, memberships bought before we closed on the 20th March will be extended; for further information on Membership extensions please visit our website.

Are your toilets open? 

Yes, our toilets are open and part of our one - way system.

Can I bring a picnic?

You are very welcome to bring a picnic and are café and snack bar is always open for any additional food or drink you may need during your visit.

Do you have picnic tables?

Yes, there are plenty of outdoor seating options available all arranged at a social distance.

Is there any indoor seating if it is raining?

No, currently there are no indoor seating options open in line with government guidelines.

Are the Children’s play areas open?

Yes, both with hygiene stations’

Are the trampolines open?

Yes, but please adhere to the social distance guidelines.

How will you manage the social distancing measures?

We have implemented a one-way system with plenty of signage and floor markings in high footfall areas.

 

Will staff be wearing masks?

As an outside attraction staff will remain socially distanced and follow strict hygiene policy so will not be wearing a mask, but we have added sneeze screens in all indoor staff areas for everyone’s protection.

Will you keep the 2 meter rule or reduce to 1 metre?

We will maintain 2m wherever we can.

Are you wheelchair friendly?

 Unfortunately, due to the nature of the terrain, we are not wheelchair friendly.

Is car parking free?

Yes

Will there be hand sanitiser on-site?

Yes, we have hand sanitiser at various stations.

Is there a limit to capacity?

We currently have no limit on entry but this will be continually reviewed (Canonteign Falls is a 90acre estate with plenty of room for people to social distance in.)